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CANCELLATION POLICY

We’re excited for you to join us, but we understand that plans can change.

Please review our updated cancellation policy below:

 

Nightly Campers

  • 30 days or more notice: Full refund minus a $39.99 cancellation fee per accommodation.

  • Less than 30 days notice: Cancellations are non-refundable. If we are able to re-rent your accommodation, 50% of your payment will be returned. Any outstanding balance at the time of cancellation becomes immediately payable on the card on file.

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Effective Date
This cancellation policy applies to all bookings made on or after April 6th, 2026. Bookings made prior to this date will be governed by the cancellation policy in effect at the time of booking.

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Seasonal RV Campers

  • Please refer to your Seasonal Camping Agreement for cancellation details.

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Weddings

  • Please refer to your Wedding Contract for cancellation details.

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How to Cancel

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Travel Insurance Recommendation

We highly recommend purchasing travel insurance to protect yourself in situations where our cancellation policy will not provide coverage.

 

Campers may need to cancel their reservations for a variety of reasons, including but not limited to:

  • Personal or family emergencies, including medical issues

  • Travel disruptions beyond your control, such as road closures or flight cancellations

  • Natural disasters, such as flooding or forest fires

  • Government recommendations or restrictions, including public health measures

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This list is not exhaustive and is provided as an example of situations where travel insurance may be helpful. Without travel insurance, cancellations outside our policy will result in the full cost of your reservation being payable.

Martens Resort will only make exceptions to our posted cancellation policy if the resort is officially closed or under an evacuation notice.

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